Privacy Policy

Effective date: November 11, 2026

CreateQuote is a quoting tool for metal fabrication shops. CreateQuote Ops is our job management tool for the same shops. This policy covers both: createquote.app and ops.createquote.app, together called "the Service". It explains what information we collect, what we do with it, and the choices you have.

The short version:

• We collect what we need to run your account and build your quotes.
• We never sell your information, your shop rates, your quotes or your customers' information.
• We never show your shop's data to another shop.
• You can ask us to delete your data at any time.

1. Who we are

CreateQuote is operated by CreateStage Fabrication LLC ("CreateQuote", "we", "us").

Email: info@createquote.app
Mail: CreateStage Fabrication LLC, 4664 N Lowell Ave, Chicago, IL 60630

2. Information we collect

Information you give us

• Account details. Your email address, your password (stored only as a scrambled hash that we cannot read), and your shop's name, contact details, logo and profile.
• Shop settings. Your labor rates, markups, equipment, material prices and other settings you enter.
• Quote content. Job descriptions, measurements, your answers to our questions, the photos, drawings and files you upload, and the quotes, cut lists, 3D models and documents the Service produces from them.
• Photo details. Photos are stored as you upload them. A photo file can carry embedded details such as the time and location where it was taken. If you do not want that stored, remove it before uploading.
• Your customers' details. Names, companies, addresses, phone numbers, email addresses and notes about your own customers, when you enter them. See Section 6.
• Team invitations. The email addresses of people you invite to your shop's account.
• Billing. If you subscribe, our payment company, Stripe, collects your card details on its own page. We never see or store your card number. We keep your plan, your payment status, and an identifier for your card that Stripe gives us, which we use so that welcome credits are given only once.
• Messages. Emails and feedback you send us, and ratings you give your quotes.
• Agreement records. The date and version of the Terms you accepted, how you accepted them, and whether you chose to receive product emails.

If your shop uses CreateQuote Ops

Ops stores what your shop puts into it:

• Your team. Each team member's name, email address, phone number if you add it, and role.
• Time clock. Clock-in and clock-out times for each team member on each job, breaks, notes and approvals. The time clock does not record where anyone is, and Ops never asks for your phone's or computer's location. It does not store pay rates.
• Schedule. Who is assigned to which job on which day.
• Job messages and photos. Messages your team posts on a job, and the photos attached to them. Photos posted in Ops are stored as uploaded and keep their embedded details, such as time and location. See "Photo details" above.
• Documents and payments. Quotes, invoices and change orders, with line items, prices, tax, and the payments you record. Ops does not process card payments.
• Vendors and catalog. Your costs and markups, vendor names and email addresses, and price-check history.
• Addresses and map locations. Job, customer and shop addresses, and the map location Google returns for each one.

Information from Google or Apple, if you sign in with them

If you choose "Sign in with Google", Google confirms who you are and sends us your email address and basic profile. We keep only your email address and the ID Google uses for your account. We do not keep your Google name or picture, we never receive your Google password, and we do not ask for access to your contacts, files, calendar or anything else in your Google account.

If you choose "Sign in with Apple", Apple confirms who you are and sends us your email address and, the first time you sign in, your name. We keep your email address, your name and the ID Apple uses for your account. Your name is kept on your sign-in record only; it is not shown in the app. Apple may give us a private relay address in place of your real email address, in which case our emails reach you through Apple's relay service. We never receive your Apple password.

Information collected automatically

• Sign-up IP address. We keep the internet address used when an account is created. We use it to prevent abuse of free quotes.
• Technical logs. Our servers record routine technical information about requests, such as IP address, the page or file requested, and the time. Logs can also include your account email address and the first few words of a job description. We use logs to run, protect and fix the Service.
• Visit counts. On createquote.app we use Plausible Analytics to count page visits and two events: a sign-up and a completed quote. Plausible does not use cookies and does not track you across other sites. Ops has no analytics.
• Earlier beta records. If you signed our non-disclosure agreement or requested access during the beta, we kept the IP address and browser type from that request, along with the details you entered.

3. Cookies and browser storage

We do not use advertising cookies or tracking cookies.

We use a small number of cookies that the Service needs to work:

• a cookie that remembers your language. It lasts one year and is shared between CreateQuote and Ops;
• sign-in cookies for Ops, which last up to 400 days;
• cookies that last up to ten minutes while you sign in with Google or Apple, to keep that sign-in secure;
• a cookie used only by accounts we have invited to preview new pricing pages.

To keep you signed in to CreateQuote, we also store sign-in tokens and a few preferences, such as your last open quote and your units setting, in your browser's own storage. Ops stores your light or dark theme and the last weather forecast for a job there. If you clear your browser's site data, you will be signed out.

Stripe may set its own cookies on its payment page to prevent fraud. Our pages load fonts from Google Fonts, and Ops loads Google's map in your browser, so your browser contacts Google to fetch them.

4. How we use information

We use your information to:

• provide the Service: create your account, build and price your quotes, generate documents, and store your work;
• process subscription payments;
• send you service emails, such as verification codes, password resets, team invitations, trial and credit notices, notifications to shop owners, and important notices about your account;
• in Ops, email a quote, invoice or change order to your customer when you choose Send, and email price-check requests to your vendors if you use that feature;
• in Ops, plan routes and show maps and weather for your jobs;
• send you product news, only if you opted in. You can opt out at any time in your profile or with the unsubscribe link;
• answer your questions and provide support;
• keep the Service secure and prevent abuse;
• find and fix problems. Our team may review your quotes to investigate an issue, and we may keep copies of quotes as test cases so that we can check a fix works. These copies stay inside our company;
• improve the Service. We may use anonymized, combined data that does not identify you, your shop or your customers to make quotes more accurate.

How the CQ engine uses your content. To build a quote, the CQ engine sends your job description, your answers, your photos, images of your drawings, the text of bid documents you upload, and the prices and rates needed for the quote to the company that provides the underlying AI model (see Section 5). That company processes the content to return a result to us. Under their terms for business services, they do not use content sent this way to train their models. They may keep it for a limited time to check for abuse.

Anything you type into a job description is sent to the AI provider, so leave out personal details that the quote does not need.

When a quote needs a current price for a hardware item, the engine may run a web search using the item's brand, description and quantity. No customer or shop details are included.

We do not use your information for advertising, and we do not build advertising profiles.

5. Who we share information with

We never sell your information. We never share it with advertisers. We never show your shop rates, quotes or customer information to other users.

We share information only with the companies that run parts of the Service for us. They may use it only to do that work.

Company	What they do for us	What they receive
Railway	Hosting and database for CreateQuote	The data stored in CreateQuote, and server logs
Vercel	Hosting for Ops	Requests to Ops, including IP address and browser type, and server logs
Supabase	Database, sign-in and photo storage for Ops	The data stored in Ops, including sign-in email addresses, job photos and vendor price-check files
Cloudflare	File storage for CreateQuote	Photos, quote files, drawings and 3D models
Stripe	Payments	Your email, your account ID, your plan, and the card details you enter on Stripe's page
Resend	Email delivery	Your email address and the emails we send you. If you opted in to product news, your email address is on our mailing list there. From Ops: the documents you send to your customers, with their email addresses, and price-check emails to and from your vendors
OpenAI and Anthropic	The AI models behind the CQ engine. Ops does not use them	Job descriptions, answers, photos, drawing images, bid document text, and the prices and rates needed for the quote. Search terms for hardware prices
Plausible	Visit counts	The page visited and general, non-identifying visit information
Google	Fonts. Sign-in, if you choose "Sign in with Google". Maps and route planning in Ops. Map links, if you click an address	Your browser's request for fonts and maps, which includes your IP address. The sign-in exchange. The street addresses of your shop, your jobs and your customers, for routes and maps
Apple	Sign-in, if you choose "Sign in with Apple". Email relay, if you use a private relay address	The sign-in exchange. Emails we send to your relay address
Open-Meteo	Weather on a job page in Ops	The town and state of the job, and your browser's IP address

We may also disclose information:

• if the law requires it, such as a valid court order;
• to protect the rights, safety or property of our users, the public or CreateQuote;
• as part of a sale or merger of the business. If that happens, this policy continues to apply to your information, and we will notify you before it becomes subject to a different one.

6. Your customers' and your team's information

When you enter your own customers' names and contact details, that information belongs to you. We store it, show it to you, and print it on your quotes. We do not market to your customers or use their information for anything other than providing the Service to you. CreateQuote does not email quotes to your customers; you share them yourself. Ops emails a quote, invoice or change order to your customer only when someone at your shop chooses Send.

Lead pages. If you use a CreateQuote lead page, people who fill it out send their contact details, job description and photos to your shop through us. We store them in your account for you.

Between CreateQuote and Ops. If your shop turns on the connection, CreateQuote sends Ops your customers' names, companies, contact details, addresses and notes, your job details, your accepted quotes, and your sign-in email address so you can move between the two without signing in again.

Your team. When you add team members to Ops, you give us their names, contact details, schedules and time clock records. That information belongs to your shop. We use it only to run Ops for you. Team members who have questions about their information should ask the shop first.

You are responsible for having the right to give us your customers' and team members' information. If one of them contacts us about their information, we will refer them to you and help you respond.

7. How long we keep information

We keep your information for as long as your account is open. Apart from the Ops map coordinates described below, nothing is deleted on a timer. If you cancel your plan, your account and its data stay in place so you can come back to them, until you ask us to delete them.

When you delete a quote in CreateQuote, it is removed from your account, and we keep an archived copy. Uploaded files stay in storage. Both are removed when you ask us to delete your data.

In Ops, the map coordinates Google returns for an address are cleared after 30 days. When you remove a team member, they can no longer sign in, and their name, contact details, time records and messages stay in your shop's history. Deleting a message deletes its photos.

When you ask us to delete your data, we delete it from our database and our file storage, and remove it from our current test records, within 30 days. Copies in routine backups and server logs may remain for a limited time after that until they are overwritten. Earlier copies of test records may remain in the version history and backups of our internal files. We do not use those copies. The companies in Section 5 keep their own records under their own policies. For example, Stripe keeps records of payments, our email provider keeps a log of emails we sent you, and an AI provider may hold content for a limited time after processing it.

We may keep limited records longer where the law requires it or where we need them for legitimate business reasons. These are records of payments you made, for tax and accounting purposes; the card identifier described in Section 2, so that welcome credits are not given twice; the record of your acceptance of our Terms; and our emails with you, including your deletion request, as a record that we carried it out. Anonymized, combined data that does not identify you is not deleted.

8. Your choices and rights

• See or correct your information. Most of it is visible and editable in your account. For anything else, email us.
• Delete your account and data. Email info@createquote.app from the address on your account. We will confirm the request and complete it within 30 days. If you own a shop account, deleting it also deletes the shop data your team members use. If you are a team member, we delete your login and remove your personal details; the shop's quotes, time records and other records stay with the shop. If your shop also uses Ops, tell us whether you want your Ops data deleted as well.
• Get a copy. You can download your quotes as PDFs and export your customers and jobs as spreadsheet files at any time. In Ops you can download your time records. Email us if you need a copy of anything else.
• Stop product emails. Use the unsubscribe link in any product email, or change the setting in your profile. We will still send essential account emails.
• Disconnect Google or Apple sign-in. You can remove a sign-in method in your account, as long as one way to sign in remains, and you can remove CreateQuote's access in your Google or Apple account settings.

Depending on where you live, you may have additional legal rights over your personal information, such as the right to know what we hold, to correct it, to delete it, and not to be treated differently for asking. We honor these requests from every user, wherever you live, and we respond within 30 days. We do not sell personal information and we do not share it for targeted advertising.

9. Text messages

If you choose to receive text messages from CreateQuote, we use your mobile number only to send the messages you asked for. Message and data rates may apply. Reply STOP to any message to stop, or HELP for help.

We do not sell, rent or share mobile numbers or text message opt-in information with third parties or affiliates for marketing or promotional purposes. We share them only with the service providers that deliver the messages for us.

10. Connections to other software

If you connect CreateQuote to another company's product, such as QuickBooks, we exchange only the information needed for the connection you turned on, such as customers, estimates and invoices. We use information received from that product only to provide the connection to you. You can disconnect at any time, and the other product's own privacy policy applies to the information it holds.

11. Google user data

CreateQuote's use of information received from Google is limited to signing you in and identifying your account. We do not use it for advertising, we do not sell it, and we do not transfer it to others except as needed to provide the Service, to comply with the law, or as part of a merger or sale as described in Section 5. We do not use Google user data to develop or train AI models.

12. Security

We protect your information with encrypted connections, hashed passwords, access controls that keep each shop's data separate, and private storage for uploaded files. No system is perfectly secure. If we learn of a breach that affects your information, we will tell you promptly and as the law requires.

Keep your password private, and tell us right away if you think someone has used your account.

13. Where your information is processed

CreateQuote is operated from the United States. Your information is processed in the United States and in the other places where our service providers run their systems. If you use the Service from outside the United States, your information will be transferred to and processed in the United States.

14. Children

The Service is for businesses. It is not directed to children, and we do not knowingly collect information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.

15. Changes to this policy

If we make a material change, we will email you or notify you in the app at least 30 days before it takes effect, and we will update the effective date above.

16. Contact us

Questions or requests: info@createquote.app

CreateStage Fabrication LLC
4664 N Lowell Ave
Chicago, IL 60630